TERMS & CONDITIONS
We are under the understanding that you (the person/passenger) who are making the reservation are over the age of 18 and by visiting this website you agree to the terms & conditions which are set up by Elite Transport Line trading as E.T.L of P.O Box 4002 Maroubra South NSW 2035.
E.T.L provides a ground transport solution in Sydney & some other states around Australia using late model sedans & minivans.
All drivers are fully licenced and authorised to drive the above vehicles by the R.M.S (Road & Maritime Services) & Transport NSW.
All reservations must be made at least 24 hours in advance.
Reservations and quotes are not necessary accepted unless approved and confirmed by return email by Sydney Limos.
On-line reservations require a valid credit card details for pre-authorisation & final payment.
NORMAL TRANSFER RESERVATIONS:
Passengers, who are booked on behalf of a company, are advised to obtain a contact name and phone number of "E.T.L representative, should any issues arise.
Person or passenger who made the reservation, must inform "Sydney Limos" office of any changes, delays or cancellation of any flights or incidents prior of the dispatch of the vehicle.
"No Show" of passenger will be charged at the full value of the transfer rate.
AIRPORT RESERVATIONS:
Passengers whose reservation were made on behalf of a company for "Meet & Greet" at domestic or international airport, must be informed that a driver will be waiting for them inside the arrivals terminal, holding a sign displaying their name. It is advisable to provide the passenger with "Sydney Limos" contact phone number, should any issues arise.
Person or passenger who made the reservation, must inform "E.T.L" office of any changes, delays or cancellation of any flights prior of the dispatch of the vehicle.
Extended delays at the airport (Over 30 minutes at domestic terminal & 45 minutes at international terminal) will attract an additional waiting time charge at the current rate of $88.00 per hour. (Price of hourly rate may change without notice).
"No Show" of passenger will be charged at the full value of the transfer rate.
VEHICLES RULES:
All vehicles that are dispatched to the job are fully maintained & clean.
The person who makes the reservation, is responsible to ensure that all passengers are aware of these conditions, and is also responsible for any damage to exterior, interior and or contents of the vehicle. It is also agreed that you are responsible for any additional cost arising from the above caused by any of the passengers.
We, at "E.T.L" aim to provide a prompt and reliable service; however, there may be times that we will have to vary the reservation details due to unforeseen circumstances
UNFORESEEN CIRCUMSTANCES INCLUDE:
A mechanical breakdown. a road traffic accident, major road congestion due to emergency road works, or floods due to bad weather.
We will always endeavour to get you to your destination safely, comfortably and on time, so we may have to utilise an alternative type of vehicle or other mode of transportation to complete the job.
We cannot be held liable for those circumstances which are beyond our control.
We have the right to deny driving our vehicles on an unsealed road or to an unsafe locations that may put the vehicle and its passengers in danger.
The driver has the right to refuse any person, or persons, from entering the vehicle due to a bad behaviour or where the person or persons are intoxicated. Furthermore, if the driver feels that he or she is intimidated or threatened by any of the passengers, to immediately terminate the transfer without any refund whatsoever.
ALCOHOL POLICY:
As we do not hold a liquor licence, no person is allowed to consume any alcohol while traveling in our vehicles.
FOOD POLICY:
No food is to be consumed inside the vehicle whilst en route to destination.
SMOKING POLICY:
There is no smoking and any form of contraband permitted to be used in the vehicle.
SEATBELTS POLICY:
Seat belts are fitted to all vehicles and under current legislation must be applied and fitted by each person travelling in vehicle.
Children and infants travelling in vehicle must adhere to normal child safety restraint rulings as per current R.M.S. guidelines. (Additional charge is applicable for each child seat). Please contact us for a price.
All care is taken but we do not accept any responsibility for any damaged or lost property items while in transit or if are left in the car, we are indemnified from any responsibility for missed flights or missed appointments due to late drop offs.
REFUNDS & CANCELLATION POLICY:
Sydney Limos does not charge the passenger in advance except for having his/her credit card pre authorised for the payment of the reservation.
The full amount of the reservation will be charge on completion of the transfer.
In the event of a cancellation of a reservation, the following formula will apply.
Normal transfer: cancellation made 3 hours before the booking time will be charged at the rate of 50% of the reservation cost.
Airport transfer: cancellation made 3 hours before the booking time will be charged at the rate of 80% of the reservation cost.
Any cancellation made less than 3 hours before the booking time will be subject of the full reservation charge rate.
For any more information or clarification, please contact our office:
Elite Transport Line
Trading as "E.T.L"
P.O Box 4002
Maroubra South NSW 2035 Australia
Tel: +61 293117777
